Dialer Manager Universities Nation
Universities Nation
Office Location
Full Time
Experience: 1 - 1 years required
Pay: INR 300000 - INR 600000 /year
Type: Full Time
Location: Noida
Skills: Time management, dialer management, Lead Generation, Communication Management, MIS reporting
About Universities Nation
Job Description
Roles and Responsibilities:
- Manage and operate the Tata Dialer system for high-volume outbound calling.
- Upload, monitor, and optimize calling data within the dialer and CRM.
- Track real-time metrics like call drops, connectivity, and agent utilization.
- Work closely with the sales/admissions team to ensure smooth lead flow and follow ups.
- Flag invalid leads, ensure data hygiene, and assist with daily reporting.
- Troubleshoot dialer issues to keep operations running without interruption.
Requirements:
- 1 year of hands-on experience with Tata Dialer (Mandatory)
- Basic knowledge of CRM platforms and Excel/Google Sheets
- Strong communication, coordination, and time management skills
- A solution-driven mindset and the ability to multitask in a fast-paced environment
- Prior experience in EdTech/BPO/Customer Service is a plus