Desktop Support L1 Iron Systems, Inc
Iron Systems, Inc
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: Research, diagnose, Diagnostic Services, SCAN, defragment disk drives, Update virus definitions, Troubleshoot systems, Training orientation of laptops, Upgrade laptops, Asset recovery, User awareness services, Perform proactive health check of devices, Educate users on support avenues, Troubleshoot, Take ownership of customer issues, Follow standard procedures, Ensure proper recording, closure of issues, Provide prompt, accurate feedback, Prepare accurate, timely reports, Follow SLA for issues
About Iron Systems, Inc
Job Description
Strong knowledge of iMac device Diagnostic services Scan and defragment disk drives Update virus definitions, scan for spyware Update system and application drivers Run battery diagnostics, report on disk drive status Laptop services, including Re-image laptops (Windows and Mac) Troubleshoot systems Training & orientation of laptops, applications Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices). Asset recovery computer hardware like spares can be dropped off at the Tech Bar. User awareness services on any of the user request or any new service/application that was launched by client Perform proactive health check of devices that are brought to Tech Bar by the user Educate users on other avenues of support available to them (for e.g., chat, self-service, etc.) Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Take ownership of customer issues reported and see problems through to resolution. Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. Ensure proper recording and closure of all issues. Provide prompt and accurate feedback to customers. Prepare accurate and timely reports. Follow the SLA for issues with respect to their severity.,