Desktop Support Engineer- Petnikota, Kurnool(AP) Birlasoft

About Birlasoft

Job Description

The Desktop Support Engineer/Technical Support Engineer role based in Petnikota, Kurnool, Andhra Pradesh requires an experienced professional with 2 to 6 years of experience and an immediate joiner status. As a part of this role, you will be responsible for providing onsite support and troubleshooting various hardware and software issues. Your responsibilities will include: - Handling tickets that require onsite support - Responding to client support requests - Contacting clients to identify the nature of the problem - Troubleshooting hardware and software issues - Installing and maintaining hardware and computer peripherals - Installing and upgrading operating systems and computer software - Troubleshooting networking and connection issues - Providing advice on software or hardware upgrades - Offering basic training in computer operation and management - Managing incidents, changes, and problems - Demonstrating working knowledge and support of SAP, Microsoft software and hardware, and Networking - Possessing knowledge of Networks, AD, DNS, DHCP, Cloud backup If you have a strong background in desktop support and technical troubleshooting, and possess excellent communication and problem-solving skills, we encourage you to apply for this position.,