Desktop Support Engineer Wipro Limited

About Wipro Limited

Job Description

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions to meet clients" complex digital transformation needs. With a worldwide presence and a diverse team of over 230,000 employees, we are committed to helping our customers, colleagues, and communities thrive in a constantly evolving world. **About the Role:** As a Desktop Support Engineer at Wipro Technologies-Ireland, you will be instrumental in ensuring the smooth and efficient operation of our technology environment. This role provides an excellent opportunity to utilize your advanced technical skills within a dynamic and collaborative team. Your primary responsibility will be to deliver exceptional support to our clients and promptly resolve any technical issues that may arise. **Roles & Responsibilities:** - Demonstrate advanced technical expertise in troubleshooting and fault resolution to minimize user downtime. - Maintain a high level of proficiency in standard technology practices and tools to contribute to an effective IT environment. - Communicate complex technical solutions in a clear and friendly manner to non-technical audiences. - Possess in-depth technical knowledge of various devices including PCs, desktop hardware, laptops, Cisco phones, mobile devices, MAC devices, and tablets. - Provide exceptional software support for tools such as O365, Zoom, and Teams. - Utilize Microsoft toolsets for effective problem-solving and troubleshooting. - Regularly update and enhance desktops and laptops to improve user experience and productivity. - Engage in daily huddles with the Team Leader to discuss objectives and progress. - Proactively address 2nd and 3rd line issues, maintain the issues log, and assist users in raising incident tickets for unresolved problems. - Undertake any other reasonable tasks as assigned to promote flexibility and adaptability in the role. This position requires a combination of technical expertise, effective communication, and problem-solving skills to uphold our commitment to client satisfaction. **Benefits:** In addition to a competitive salary, you will receive a comprehensive benefits package, training, and development opportunities for a rewarding career in a fast-paced and dynamic environment. The benefits include: - Contributory pension - Extra holiday purchase - Life insurance policy - Private medical insurance **Equal Opportunities:** Wipro advocates for positive change and conscious inclusion, striving to build a diverse Wipro family by fostering a culture of diversity, equality, and inclusion in the workplace. All applicants are welcome to apply.,