Desktop Support Engineer RSR Infotech

About RSR Infotech

RSR Infotech India Private Limited is five years strong client base company, focused on serving the comprehensive needs of businesses in the full range of the business cycle. With a core staff of experienced professionals and a team approach to-words today’s technology & applications, RSR Infotech will be able to offer more balanced & unique services than many of its competitors. RSR Infotech prides in it's world class functional and technical experts in Microsoft Dynamics, ALL of them Microsoft Dynamics Certified & Experienced professionals in Microsoft Dynamics with project exposure in multiple geographies & multiple industrial disciplines.Experience of delivering multiple Microsoft Dynamics services: Implementation, Post Implementation Onsite Support, Post Implementation Remote support, Training, Product Development, Project Enhancements Etc.

Job Description

Salary: 15000 CTC with at least 1.5 years of experience.
Notice Period: Immediate joiner
Location ( WFH/WFO): Mumbai Fort (WFO)
Interview process ( Virtual/ On-Site ): Virtual/ On-Site
No. of Interview Rounds: 2
Gender preference: Male
Total and Relevant year of experience: 1-2 Years

Principal Skill & responsibilities

• Operating system (OS) installations:
• Windows 2008,2003,XP,VISTA, Windows 7, 8, 8.1, Windows 10{server/Workstations}
• Provide support for installation and administration of windows 2K3 & 2K8 Server, XP. VISTA, Windows 7, 8, 8.1, Windows 10 and client software’s.
• Co-ordinate with pc suppliers at the time of installation of new Pc’s for necessary software and standard settings for basic network connectivity and custom configurations.
• Managing all desktop/server Software’s user and performance monitoring and fine-tuning while installation and during the maintenance process.
• Core Technologies /active Directory/DNS/DHCP/WINS/SMTP
• Proficient in Mail/SMTP/POP/IMAP/Public Folders/information store/Monitoring /Troubleshooting and Management

Mailing Services

• Managing Google Mailing services over the cloud.
• Monitoring the mail traffic for security alerts, spamming issues and mailbox space usage for mail.
• Mail delivery management and internet configuration at client end.
• Appraise the users about the procedures to be followed for mail account handling.
• Restrictions on attachments and disk space restrictions.
• Provide required mail management /administration utilities/tools.

Security:

• G-suite security policies update and keeping a track of Suspicious messages
• Frequent updating of antivirus, antispyware, and spam filters etc.
• Antivirus Software Updating: Provide support for installation and updating of licensed antivirus software packages provided by customer on workstation.

Backup Management (server and laptop):

• Setting up of backup and restoration policy on Google Drive as per requirement at site and documenting it to avoid any disaster or loss of critical data in an event of Hard disk crash or so.
• Management of Data Back up operations.

Network Management:

• Management and up gradation of antivirus server, SPAM filters, and all service packs.
• Maintenance of mail system whenever the user is out of office.

Cloud Management & Communication:

• Managing Google cloud and email services and updating time to time.
• Co-ordinate with service provides for resolution of any technical problems.
• Google Drive and sharing issues within the team and as well as external.
• Managing Mobile and iPad backups, contacts etc. over the cloud.
• Managing Zoom video conferencing activities and related issues.
• Managing Confisys Audio Conferencing activities and related issues.

Desktop / Laptop Remote Management:

• Assistance in procuring new laptops and accessories by UNAPRIME
• Support on office automation software like Microsoft office, customers applications support for new installation of systems/ application software.
• Provide support for installation of drivers and maintenance for desktops, laptops, peripherals etc. provides support for virus detection /removal /reinstallation of antivirus software.
• Provide support for installation /usage of e-mail, such as creating and configuring E-mail   clients like MS-Outlook, lotus notes or so.
• First level hardware support for the desktop PC’s and peripherals.
• Provide support to users for installation of software in consultation with ITD for providing login access from PC’s and authentications
• Scheduling of necessary backup /restoration of data, e-mail, as per the problems also.
• Any other problem reported by a PC user on the network.

Software Inventory management:

• The software with the license’s asset inventory will be maintained and updated upon the expiry of the license in the software asset inventory.
• Update the database   for new installations with configuration details, upgrades list, and warranty.
• Keeping track of renewals and software upgrades of Zoom and Confisys audio conferencing.

Vendor Management:

• Creating a Database of vendor directory will details contact person, telephone/e-mail, fax and escalation matrix, response time and resolution time commitments etc.
• Co-ordination with third party vendors for maintenance and installation.
• Keeping track of the hardware and software maintenance contracts entered by the customer.
• Follow-up with vendors in case of hardware or software problem resolution
• Tracking vendor response against defined 3LA’s