Desktop Administrator Wipro Limited

About Wipro Limited

Job Description

Wipro Limited is a leading technology services and consulting company that is dedicated to developing innovative solutions to meet the complex digital transformation needs of their clients. With a workforce of over 230,000 employees and business partners in 65 countries, Wipro aims to help customers, colleagues, and communities thrive in a constantly evolving world. About the Role: As a Desktop Administrator at Wipro Technologies-Ireland, you will have a crucial role in ensuring a seamless technological experience for our end-users. Your responsibilities will involve various support activities that are vital for the smooth operation of our digital workplace. This position provides a unique opportunity to utilize your technical skills while emphasizing excellent customer service in a collaborative setting. Responsibilities include: - Providing floor-walk support to end-users with testing and assistance after a move. - Addressing and resolving 1st line issues and updating the issues log. Supporting users in raising incident tickets for unresolved issues and recording incident numbers in the log. - Identifying trends and providing feedback to the Administrator & Project Manager. - Participating in daily huddles with the Team Leader to outline tasks for the day. - Referring non-tech issues to the appropriate support team. - Receiving tech deliveries (including unboxing and waste management as per site guidelines). - Installing and uninstalling desktop tech, such as desktops, monitors, keyboards, mice, and cameras. Removing AV equipment. - Ensuring cabling is done according to tech standards. - Testing that each desk has functional tech. - Conducting administrative tasks such as filling in trackers and related spreadsheets. - Managing assets. - Packaging equipment and cables for movement. - Sorting de-installed equipment into categories for reuse and disposal. Benefits: In this role, you will receive a competitive salary, a comprehensive benefits package, training, development opportunities, and a rewarding career in a fast-paced and dynamic business environment. The benefits include: - Contributory pension - Additional holiday purchase - Life insurance policy - Private medical insurance Equal Opportunities: Wipro is dedicated to promoting positive change and conscious inclusion. As a global employer, we are committed to fostering a diverse Wipro family by prioritizing the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome to apply.,