Deskside Support Pyramid Global Technologies
Pyramid Global Technologies
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Punjab
Skills: IT solutions, Windows OS, Network Devices, Network Topology, Printer Support, Customer Service, Interpersonal Skills, Communication skills, IT Service Management, Problem Solving, Project Management, IT operations, Windows ServerAD, Microsoft Office Applications, mobile devices management, ITIL environment, first level application support, Prioritization, Certifications
About Pyramid Global Technologies
Job Description
About the job Deskside support Job Description for Deskside Support in Adelaide. Twice a week ( Mon & Thursday only ) Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge. Providing IT support on client site Windows OS Windows Server/AD basic knowledge Microsoft Office applications (O365) Basic understanding of network devices (Cisco and HP) Basic understanding of Network topology (TCP/IP, DNS, WINS) Experience managing mobile devices Experience managing printer support Experience of working in an ITIL environment Basic understanding of first level application support Strong customer service mindset Conduct support operations with global team and tools on a day-to-day basis Willingness to travel, not more than 20% of working time Excellent interpersonal and communication skills in verbal and written English. Local language requirement based on service location: grade level C1 Primary Skill : Good understanding of IT Service Management processes and practices Demonstrates a positive and productive attitude Manages to prioritize tasks and work under pressure Inspires the trust of others Follows organizations goals, values, policies, and procedures Manages competing demands, frequent changes, and uses time effectively Strong business understanding Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services Problem solving capabilities Secondary Skill : Experience of working in projects Experience of IT operations for Factory and Office environment Certifications Completed: Advantage - ITIL V3 or V4 Products Used : Service Snow,