Deputy Vice President- Customer Service Siemens
Siemens
Office Location
Full Time
Experience: 15 - 15 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: factoring, Receivable Management, Customer Service, Process Improvement, audit compliance, Automation, Cashflow products, Bill Discounting, Purchase invoice discounting, trade finance products, Cash receipt reconciliation, Agreement reconciliation, LPI calculations, Bounce charge verification, Suspense account follow up, Digital Mindset, Banking Sector, NBFC sector, Compliance guidelines
About Siemens
Job Description
This role has reporting to the Head of Operations. Functions expected to be performed would be a part of Central operations teams. This role would have 2 teams reporting in 1. Factoring & new products: Should have experience in handling factoring and other cashflow products like bill discounting, purchase invoice discounting and other trade finance products. 2. Customer Service: Cash receipt reconciliation & reporting Receivable management Work closely with CS team for quicker resolution of customer servicing topics like agreement reconciliation, LPI calculations, bounce charge verification etc. Suspense account follow up and closure Adherence to process mapped and audit compliance Process improvement initiatives Digital mindset Education & Experience: Graduate candidate with bachelors degree preferrable with masters/MBA or CA relevant experience Relevant experience of 15-18 years (would be relaxed for a deserving candidate) Experience in banking or NBFC sector along with receivable management experience Candidate should have process-oriented approach with focus on controls, compliance and willing to take ownership. Should have digital mindset and bring innovation and automation to the processes. Knowledge of compliance guidelines /framework defined by RBI other governing bodies. .,