Deputy Manager- Service Recovery Coordinator- Hyderabad airtel
airtel
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: Excelled Communication Skills, Kannada Language
About Airtel
Job Description
#BAL Purpose Of The Job Service Recovery SPOC Reduce customer pain through analyzing/ implementing process and suggesting system correction. Key Deliverables Fault reduction through call listening and end to End RCA for journeys and problem resolution raised by call center, FGD and other internal groups Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers Handling VIP customers Handling escalation from all touch points ( Pre and Post ) Reduction in calls / complaints Skill Excelled Communication Skills Kannada Language preferred Educational Qualification Bachelors degree or equivalent combination of education and/or experience Work Experience- 3+ Yrs,