Deputy Manager - Complaints HCLTech
HCLTech
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Operations Management, Team Management, Performance Management, Client Relationship Management, Budget Management, Project Management
About HCLTech
Job Description
You will be responsible for managing teams that handle policy and claim related complaints. Your key tasks will include formulating the Key Result Areas of the Team Leaders & Team Members, conducting appraisals and feedback sessions with Team leaders/FTs and agents, managing performance & SLA to ensure customer satisfaction, and coordinating staffing activities as per policies. Additionally, you will need to effectively manage client relationships to drive revenue generation, manage budget and schedule for assigned projects, and oversee multiple onboarding projects to completion by coordinating operational tasks. Your ability to understand, carry out tasks in a timely manner, and exceed standards will be crucial for success. Location for this position is Chennai.,