Deputy Director - System Support Cell Parul University

About Parul University

Job Description

Deputy Director System Support Cell Role Overview: The Deputy Director System Support Cell will oversee the day-to-day operations and strategic initiatives of the ICT system support team. This role is responsible for ensuring the stability, security, and scalability of IT infrastructure and end-user support services across the organization. The Deputy Director will work closely with stakeholders to drive technology excellence, enhance user satisfaction, and maintain seamless IT operations. Key Responsibilities: -Supervise, guide, and manage the technical support team, ensuring timely resolution of hardware, software, and network-related issues. -Collaborate with the Director and senior management in planning, budgeting, and implementing IT projects aligned with institutional goals. -Oversee infrastructure management including servers, network systems, backup solutions, and cybersecurity protocols. -Establish and monitor service-level agreements (SLAs) to ensure consistent service delivery. -Drive implementation and maintenance of IT policies, SOPs, and documentation standards. -Coordinate with internal departments to understand their IT needs and provide necessary support or solutions. -Monitor system performance, conduct risk assessments, and develop disaster recovery plans. -Manage software licensing, asset tracking, and IT inventory across departments. -Stay updated on emerging technologies to recommend improvements and upgrades. -Train and mentor system support staff for continuous professional development. Qualifications & Experience: -Bachelors/Masters degree in Computer Science, Information Technology, or a related field. -812 years of experience in IT systems management, with at least 35 years in a leadership/supervisory role. -Strong understanding of IT infrastructure, networking, cybersecurity, cloud systems, and helpdesk operations. -Experience in academic institutions or large organizations is preferred. Skills Required: Excellent leadership and team management abilities. Strong problem-solving and analytical thinking skills. Proficient in system diagnostics and troubleshooting tools. Excellent communication, coordination, and stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. For any queries contact - hrap7@paruluniversity.ac.in,