Delivery Manager - Operations (Coding) Access Healthcare Service
Access Healthcare Service
Office Location
Full Time
Experience: 10 - 10 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Team Management, Communication skills, hcc coding, Process documentation, Root Cause Analysis, Training, Performance Review, KPI Management
About Access Healthcare Service
Job Description
You are looking for a Delivery Manager to oversee the day-to-day service delivery of large groups of Medical Coders specializing in HCC coding. With a minimum of 10 years of experience, you have a proven track record of exceeding customer expectations and a successful career trajectory within the Coding business unit of a similar organization. Your primary responsibilities will include communicating with clients to manage service delivery based on client SLAs, creating and updating process documentation, overseeing operations through comprehensive planning and root cause analysis, assisting in new team member training, monitoring staff performance, and ensuring targets for attrition and shrinkage control are met. Additionally, you will be responsible for preparing and maintaining management reports, operational reports, process KPIs, and dashboard metrics. The ideal candidate will possess excellent team management and communication skills, along with a minimum of 10 years of work experience and expertise in HCC coding. A certification as a coder from AAPC or AHIMA is also required. If you are ready to take on this challenging role in CHENNAI, INDIA, apply now and be a part of our dynamic team.,