Debt Manager Array Job Solutions

About Array Job Solutions

Job Description

Job Title: Debt Manager for Consumer Durable Financing
Location: Dahod (Gujarat)
Type: Full-Time

Job Summary:

The Debt Manager Consumer Durable is responsible for overseeing the collections and recovery of dues from customers who have availed financing for consumer durable products. The role involves managing a team of collection agents, ensuring timely recovery, maintaining portfolio health, and minimizing delinquency and credit losses in accordance with company policy and regulatory standards.

Key Responsibilities:

• Collections Management:
  Drive collections on the assigned portfolio of consumer durable loans. Ensure timely follow-up and resolution of overdue accounts.

• Portfolio Monitoring:
  Monitor daily, weekly, and monthly collection performance. Track key metrics such as bucket-wise delinquency, roll forward, and cure rates.

• Team Management:
  Supervise and support a team of collection executives or field agents. Assign targets, provide training, and conduct performance reviews.

• Skip Tracing & Recovery:
  Coordinate skip tracing efforts for absconding customers. Liaise with legal and recovery teams for chronic default cases.

• Customer Communication:
  Ensure regular contact with borrowers through phone, field visits, and written communication to resolve overdue payments.

• Process Adherence:
  Ensure adherence to company policies, regulatory guidelines (such as RBI norms), and ethical practices in debt collection.

• Reporting & MIS:
  Prepare and share daily/weekly MIS reports on collection performance, delinquencies, and recovery actions.

• Coordination:
  Work closely with internal stakeholders including credit, risk, and sales teams to resolve customer issues and improve asset quality.

Qualifications:

• 2+years of experience in collections/recovery, preferably in consumer durable loans or retail finance

• Experience in handling field collections and third-party collection agencies

Preferred Skills:

• Strong knowledge of retail lending products, especially consumer durable loans

• Familiarity with collections tools, software, and skip tracing techniques

• Good communication and interpersonal skills

• Ability to manage field teams and work under pressure

• Basic understanding of legal recovery processes and compliance norms

Key Competencies:

• Result-oriented with strong follow-through

• Data-driven decision-making

• Conflict resolution and negotiation skills

• Integrity and customer sensitivity

• Strong organizational and time management skills