Data Migration Specialist Loop Subscriptions

About Loop Subscriptions

Job Description

The Implementation Engineer position at Loop Subscriptions requires a dedicated individual to ensure an exceptional product experience for merchants before and after onboarding. Your main responsibility will be addressing custom requests and providing technical assistance to merchants using the Loop application. Collaborating with onboarding specialists, you will facilitate client onboarding by understanding technical requirements and ensuring a smooth transition for merchants. You will also take ownership of data migration, ensuring that merchants can migrate their subscription data seamlessly from their previous platform to Loop without any data loss or errors. Providing technical support during the onboarding process is crucial, as you will be expected to address any issues or concerns promptly. In addition, you will be responsible for creating and maintaining documentation for common configurations, data migration processes, and popular troubleshooting methods to expedite issue resolution. Quality assurance is a key aspect of this role, as you will conduct thorough testing to ensure that no escalations or issues are reported after the merchant has been successfully onboarded. Leveraging your expertise in Shopify, you will assist merchants in implementing custom requirements according to their expectations. To be successful in this position, you should have a minimum of 2 years of experience in backend tech operations or a related role. Proficiency in data management tools such as Google Sheets and Excel is essential, and experience working with e-commerce platforms, especially Shopify, is advantageous. Strong problem-solving skills, attention to detail, good communication, and interpersonal skills are also necessary. You should be able to work collaboratively in a fast-paced team environment and be self-motivated to work independently when required.,