Czech Speaking Technical Support Roles - Athens, Greece Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is excited to announce an opening for a Czech-Speaking Technical Support Specialist in Athens, Greece! This is a fantastic opportunity to work with a renowned tech company while living in one of the most beautiful cities in the world. In this role, you will provide exceptional technical support to Czech-speaking customers, helping them resolve their technical issues efficiently. Become part of a vibrant team where your contributions and expertise will be crucial to delivering outstanding customer service.

Responsibilities

• Offer high-quality technical assistance to Czech-speaking customers through various communication channels, including phone, email, and chat.
• Quickly diagnose and troubleshoot technical problems to ensure timely resolutions.
• Maintain an up-to-date knowledge of the company’s products and services to provide accurate guidance.
• Record and manage customer interactions and technical issues in the CRM system for follow-up and reference.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Engage in continuous learning through training programs and product updates.
• Actively contribute to process improvements based on the insights gathered from customer feedback.

Requirements

• Fluency in Czech and English, both written and spoken.
• Strong communication and interpersonal skills with a focus on excellent customer service.
• Experience in technical support or customer service is a plus.
• Solid problem-solving and analytical skills.
• Capability to work effectively in a fast-paced and dynamic environment.
• A positive, team-driven attitude with a passion for technology.
• Willingness to relocate to Athens, Greece, and experience a new culture.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )