Czech Speaking Emergency Roadside Assistance - Athens, Greece Patrique Mercier Recruitment JP

Join Patrique Mercier Recruitment JP as part of our Czech-speaking Emergency Roadside Assistance team in vibrant Athens, Greece! In this pivotal role, you will provide essential support to customers experiencing roadside issues, ensuring a swift and effective response to their needs. Embrace the opportunity to work in a collaborative and dynamic environment while enjoying the rich culture of Greece. Your main responsibility will be to assist Czech-speaking clients in distress, delivering exceptional service and peace of mind during their time of need.

Responsibilities

• Handle emergency calls from Czech-speaking customers with quick and professional responses.
• Assess emergency situations and provide clear, supportive guidance while coordinating with service teams.
• Ensure that clients feel supported and well-informed through the roadside assistance process.
• Accurately document all customer interactions and service requests in the company’s database.
• Collaborate with local service providers to deliver timely assistance and solutions.
• Engage in continuous training to improve your knowledge and skills in roadside assistance services.
• Contribute to maintaining high levels of customer satisfaction through effective service delivery and feedback.

Requirements

• Fluent in Czech and English, both written and spoken.
• Strong customer service orientation with exceptional communication skills.
• Ability to stay calm and efficient under pressure during emergency situations.
• Previous experience in customer service or emergency assistance roles is an advantage.
• Strong problem-solving skills with a proactive approach to support.
• A commitment to excellence in customer care and service delivery.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )