Czech Speaking Customer Service For High-End Coffee Machines - Athens, Greece Patrique Mercier Recruitment JP

Join the dedicated team at Patrique Mercier Recruitment JP as a Czech-speaking Customer Service Representative specializing in high-end coffee machines in beautiful Athens, Greece! This exciting role allows you to indulge your passion for exceptional customer service while working with a premium product category. You will be responsible for assisting customers with their inquiries and ensuring they have the best experience when it comes to their coffee machines. If you are driven by customer satisfaction and enjoy working in a dynamic environment, this could be the perfect opportunity for you!

Responsibilities

• Provide outstanding customer support to Czech-speaking clients via phone, email, and chat.
• Assist customers in troubleshooting and resolving any issues with their high-end coffee machines.
• Educate customers on product features, usage, and maintenance to enhance their overall experience.
• Document all customer interactions accurately in the company’s CRM system to ensure consistency.
• Work closely with the sales and technical teams to share customer feedback and improve products.
• Stay up-to-date with product knowledge and take part in training sessions to enhance your skills.
• Contribute ideas for process improvements to elevate customer service standards.

Requirements

• Fluent in Czech, both written and spoken; proficiency in English is essential.
• Excellent communication and customer service skills.
• Ability to work effectively in a team and maintain a high level of organization.
• Strong problem-solving skills with a keen attention to detail.
• Previous experience in customer service or related fields, especially in the luxury or appliance market, is an advantage.
• Familiarity with CRM tools and customer support software.
• A passion for coffee and a desire to learn about high-end coffee products.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.