Customer SupportExecutive Vijaya Enterprises

About Vijaya Enterprises

Job Description

Job Description:

• Promote the companys products and services to both new and existing customers, locally and globally.
• Provide support and service to current customers for new developments, approvals, and order completion.
• Communicate with customers via various channels, promptly addressing inquiries and ensuring high levels of satisfaction.
• Adhere to communication procedures, guidelines, and company policies.
• Follow up with customers for repeat orders and order confirmations.
• Process order forms, applications, and requests efficiently.
• Oversee daily sales activities, monitor performance, and forecast future customer service needs.
• Understand customer requirements and prepare accurate quotations.
• Negotiate and follow up with customers to finalize orders using a robust inquiry monitoring system.
• Follow up on outstanding payments to ensure timely collections.
• Research and identify marketing opportunities, trends, and potential leads for lead generation and business growth.
• Work closely with cross-functional teams to confirm delivery dates, address customer requests, and ensure order fulfillment.
• Take ownership of sales targets, ensuring goals are met or exceeded.
• Maintain accurate sales and marketing records by designing an organized filing system, tracking customer interactions, transactions, and feedback.
• Build and nurture client relationships through periodic visits, anticipating new marketing opportunities and understanding evolving needs.
• Ensure customer satisfaction by providing exceptional support and service.
• Regularly review and analyze customer feedback through satisfaction surveys to improve service.
• Collaborate with Marketing and Business Development teams to strategize and refine sales and marketing approaches.