Customer Support Senior Officer Knoxed Infotech

About Knoxed Infotech

Job Description

Location: Viman Nagar, Pune, Maharashtra Salary: 35,000 40,000 per month (Based on skill level) Office Timings: Monday Friday, 11:30 AM 08:30 PM Key Responsibilities: Client Relations: Update product specifications and ensure accuracy. Process documentation efficiently. Respond to technical-related emails from customers regarding website transactions. Address customer inquiries promptly with a customer-first approach. Write clear and effective emails that lead to resolution and customer satisfaction. Maintain attention to detail in customer interactions to uphold a professional company image. Coordinate with internal teams via written communication and calls. Demonstrate a flexible attitude and the ability to work effectively in a team. Conduct regular health checks of multiple seller accounts and manage training programs. Experience and Skills Required: Mandatory Skill Sets: Excellent English communication skills, both spoken and written. Strong email etiquette with the ability to write clear, concise, and professional emails. Effective problem-solving skills. Strong managerial and coordination abilities. Educational Qualification: Graduation in a relevant field.,