Customer Support Representative MNR Solutions Pvt Ltd
MNR Solutions Pvt Ltd
Office Location
Full Time
Experience: 2 - 2 years required
Pay: INR 200000 - INR 500000 /year
Type: Full Time
Location: Gurugram
Skills: blended process, Email Support, chat process, Customer Service, Telecalling, Voice Process, Customer Support
About MNR Solutions Pvt Ltd
Job Description
Job Responsibilities:
- Deliver top-tier customer support across all channels via calls and chats.
- Resolve issues & complaints with a focus on customer satisfaction.
- Monitor feedback to identify areas for improvement.
- Collaborate with teams for a seamless customer journey.
- Keep detailed records of interactions and resolutions.
- Contribute to developing customer service policies and standards.
- Prepare and present reports on key CX metrics.
Qualifications:
- Minimum 2 years of experience in customer service or support.
- Excellent communication, problem-solving, and interpersonal skills
- Proficiency in using CRM tools and Excel.
- Strong multitasking and organizational abilities
- Creative problem-solving abilities and a customer-centric mindset.
Benefits:
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for professional growth and development.
- Collaborative and inclusive work environment.