Customer Support - Marathi (Bangalore) Naukripay group

About Naukripay Group

Job Description

The Telecaller job involves engaging with customers through phone calls, promoting products or services, and gathering information. You will be responsible for handling both inbound and outbound calls, addressing customer inquiries, resolving issues, and potentially generating sales leads. To excel in this role, you should possess strong communication skills, the ability to handle objections, and maintain a customer-focused approach. Your key responsibilities will include making outbound calls to potential customers to introduce products or services, explain their benefits, and persuade them to make a purchase or schedule an appointment. Additionally, you will need to handle incoming calls from customers, address their queries, resolve issues, and provide support. Generating leads, converting prospects into customers, achieving sales targets, and building positive relationships with customers through excellent service are crucial aspects of this role. You will also be responsible for collecting customer information, documenting interactions, updating customer records, staying informed about product details, features, and pricing, and adhering to company policies and scripts. Problem-solving, conflict resolution, and collaboration with sales or support teams to enhance customer experience and sales processes are essential for success in this position. To thrive as a Telecaller, you should possess excellent verbal communication skills, active listening abilities, and clear articulation. Sales and persuasion skills, customer service orientation, organizational skills, problem-solving abilities, and adaptability to a fast-paced environment are key attributes required for this role.,