Customer Support Manager Capgemini

About Capgemini

Job Description

Choosing Capgemini means selecting a company where you will have the opportunity to shape your career according to your preferences. You will be part of a collaborative community of colleagues worldwide, providing support and inspiration. Join us in assisting the world's leading organizations to unlock the value of technology and contribute to building a more sustainable and inclusive world. We are currently seeking a qualified Customer Service Manager to join our team. In this role, you will be responsible for managing Customer Service functions in response to dynamic business requirements and ongoing supply chain challenges to drive both Top and Bottom-line business growth. Key responsibilities include overseeing Supply Planning, monitoring and supporting Sales order creation, Purchase order creation, and managing master setups related to material and customer data. Additionally, you will analyze customer forecasts, align with the business team and customers, and lead the necessary set-ups to operationalize new lanes for transacting businesses for Client sourced products. Handling all Supply Chain related claims, returns, and refusals from customers will be a crucial part of your role, including leading the investigation and closure of cases. Reviewing invoices for approval and ensuring accurate orders are submitted to the planning team as per agreed timelines will also be part of your responsibilities. The ideal candidate will have SCM Customer service experience in the FMCG industry, preferably with cross-functional expertise. Excellent communication skills, sound knowledge in SAP, experience in using service desk tools such as ticketing systems, Supply plan tool, Sales force, and Supply 360, as well as a strong working knowledge of Microsoft applications are required. At Capgemini, you can shape your career through a range of career paths and internal opportunities within the Capgemini group. You will receive personalized career guidance from our leaders and comprehensive wellness benefits, including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, or new parent support via flexible work arrangements. You will have access to one of the industry's largest digital learning platforms with over 250,000 courses and numerous certifications. Capgemini is committed to creating an inclusive environment where people of all backgrounds feel encouraged and valued, bringing their authentic selves to work. Capgemini is a global business and technology transformation partner, assisting organizations in accelerating their dual transition to a digital and sustainable world. With a diverse team of over 340,000 members in more than 50 countries, Capgemini leverages its strong heritage of over 55 years to unlock the value of technology for its clients. The company provides end-to-end services and solutions spanning strategy, design, engineering, AI, cloud, and data, tailored to meet the specific needs of various industries and partner ecosystems.,