Customer Support Executive/Lead Techmango Technology Services

About Techmango Technology Services

Job Description

Position title Customer Support Executive/Lead Description Role : Customer Support Executive/Lead | Innomaint Location : Madurai (Accommodation can be provided by the company) Experience: 5-7 Yrs Skills: Customer Support, SaaS & Hindi is added advantage Position Summary: Responsibilities Job Responsibilities: Manage large amount of customers incoming phone calls. Identify and assess customers need to achieve satisfaction. Handle customer complaints and provide appropriate solutions. Ability to multi-task, prioritize and manage time effectively. Guiding the team to move to the next level. Familiar in CRM tools. Provide accurate, valid and complete information by using the right methods/tools. Professional in communicating in English to handle abroad clients. Communicate in Hindi language (mandatory). Qualifications Clear and professional communication. User manual preparation. Managing a team of representatives. User guide videos preparation. Respond to customers calls and emails. Product demo videos preparation. Renewal Follow-ups. Problem solving. Product training. Data Configuration. CRM Tools Language (English, Hindi) Contacts careers@techmango.net Hiring organization Innomaint Employment Type Full-time Job Location Madurai Date posted October 3, 2024,