Customer Support Executive- Spanish Language Heine Corporation

About Heine Corporation

Job Description

Position Overview: The Customer Support Executive will be responsible for: Client Engagement: Serving as the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. Relationship Building: Developing and nurturing long-term relationships with clients to understand their needs and align our services accordingly. Feedback Management: Collecting and analyzing client feedback to inform service improvements and innovations. Cross-Functional Collaboration: Working closely with sales, marketing, and product development teams to ensure client expectations are met and exceeded. Performance Monitoring: Tracking key performance indicators related to customer satisfaction and retention and implementing strategies for improvement. Qualifications: Experience: Minimum of 1 year in customer relationship management or a related field, preferably with exposure to international markets. Language Proficiency: Fluency in English; proficiency in additional languages such as Spanish or Portuguese is advantageous. Technical Skills: Proficiency in CRM software and Microsoft Office Suite. Communication Skills: Exceptional interpersonal and communication abilities. Problem-Solving Skills: Strong analytical skills with a proactive approach to identifying and resolving issues. Cultural Awareness: Understanding of diverse cultural norms and practices, especially pertaining to international clients. Benefits: Competitive compensation package commensurate with experience. Opportunity to work in a dynamic and collaborative environment. Professional growth and development opportunities. Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Application Question(s): What is your Current CTC What is your Expected CTC How soon will you be able to join us Language: Spanish (Required) Work Location: In person,