Customer Support Executive Intern Xotic Essentials

About Xotic Essentials

Job Description

About Us: Xotic Essentials is a rapidly growing eCommerce brand specializing in unique and high-quality products. We are looking for a Customer Support Executive Intern who can provide excellent service to our customers and contribute to our brands growth. This role comes with a profit-sharing opportunity, making it perfect for someone who wants to gain hands-on experience in eCommerce while earning based on performance. Responsibilities: Respond to customer inquiries via email, chat, and social media. Resolve customer complaints and issues efficiently to ensure satisfaction. Process orders, track shipments, and handle return/exchange requests. Maintain a positive and professional attitude while assisting customers. Gather customer feedback and share insights with the team to improve products and services. Work closely with the marketing and operations team to enhance the customer experience. Requirements: Excellent written and verbal communication skills in English. Strong problem-solving skills and a customer-first mindset. Ability to handle multiple conversations and manage time efficiently. Basic knowledge of eCommerce platforms and order processing is a plus. Prior experience in customer service is an advantage but not mandatory. What We Offer: Hands-on experience in customer support for a fast-growing eCommerce brand. A profit-sharing opportunity, allowing you to earn based on company performance. Flexible work hours and remote work setup. Potential for a full-time role based on performance.,