Customer Support Executive ( Hindi ) DYNAVAC INDIA PVT LTD

About DYNAVAC INDIA PVT LTD

Job Description

Job Title: Customer Support Executive Fresher / Jr. CSE (1-2 Years) Location: Kallapalayam, Coimbatore Job Type: Full-time Job Summary: We are seeking a motivated and customer-oriented individual to join our manufacturing company as a Customer Support Executive. This is an excellent opportunity for a fresher to gain hands-on experience in the manufacturing sector while providing exceptional customer service. The Customer Support Executive will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients. Responsibilities: Provide prompt and professional customer support via various channels (phone, email, chat, etc.). Address customer inquiries, concerns, and complaints promptly and effectively. Assist customers in understanding product features, specifications, and usage guidelines. Process orders, returns, and exchanges accurately and efficiently. Collaborate with internal teams, such as sales and production, to ensure smooth order fulfillment and delivery. Maintain a comprehensive knowledge of our products and services to provide accurate information to customers. Troubleshoot technical issues and provide appropriate solutions or escalate to the relevant department. Document customer interactions, transactions, and inquiries accurately in the CRM system. Identify opportunities for up selling and cross-selling products and services to customers. Continuously strive to meet or exceed customer satisfaction goals and metrics. Assist in generating reports and analyzing customer data to identify trends and areas for improvement. Stay updated on industry trends, competitors, and market developments to provide insights to customers. Requirements: Bachelor's degree in Business Administration, Engineering, or any related field (freshers are encouraged to apply). Excellent verbal and written communication skills. Strong interpersonal skills and the ability to build rapport with customers. Customer-centric mindset with a passion for delivering exceptional service. Proficiency in using customer support software and CRM systems. Basic knowledge of manufacturing processes and products (training will be provided). Attention to detail and accuracy in handling customer information and transactions. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Experience: total work: 1 year (Preferred) Work Location: In person Speak with the employer +91 8925846580,