Customer Support Executive Wabi Sabi
Wabi Sabi
Office Location
Full Time
Experience: 2 - 31 years required
Pay: INR 21000 - INR 24000 /Month
Type: Full Time
Location: G15, G Block, Sector 6, Noida, Uttar Pradesh 110096, India DR. APPT., Delhi-NCR
Skills: General Skills, Communication, Teamwork
About Wabi Sabi
Job Description
Key Responsibilities:
Handle Daily DMs & Comments: Respond promptly and professionally to customer inquiries, product queries, and complaints via Instagram Direct Messages and comments.
Product Assistance: Guide customers with product details, sizing, availability, styling suggestions, and order assistance.
Order Tracking Support: Provide updates and assistance on order statuses, shipping details, and delivery timelines.
Escalate Complex Issues: Forward critical complaints or unresolved issues to the concerned team (logistics, design, etc.) for quick resolutions.
Support during Launches/Sales: Handle high-volume queries during new launches, sales, or collaborations efficiently.