Customer Support Executive Passion Gaming
Passion Gaming
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Voice Support, Email Support, Customer Support, English, Hindi, Chat Support, crm tools
About Passion Gaming
Job Description
Were Hiring: Customer Experience Executive (Voice, Chat & Email Support) Location: Sector-9, Panchkula Shift Timings: 9:30 AM 6:30 PM (Fixed) Industry: Gaming (because yes, work can be fun) What Youll Be Doing: Be the go-to person for customer support via Voice, Chat, and Email (inbound & outbound). Handle every interaction like a bossensuring First Contact Resolution (FCR) whenever possible. Stay cool under pressure and follow set processes to deliver top-tier service. Keep track of customer requests and follow up like a legend to make sure issues are fully resolved. Be a voice of empathy, clarity, and helpfulness at all times. What Were Looking For: 1+ year experience in a customer support role (yep, this ones for those with some real-world XP). Comfortable with CRM toolsyou dont have to be a wizard, but knowing your way around helps. If youve been in the gaming or skill-based gaming industry, major bonus points . Fluent in English & Hindispoken and written (you gotta sound good and write even better). Someone who genuinely cares about solving problems and doing it right. A team player whos always up for learning and growing.,