Customer Support Executive Eon Infotech Limited
Eon Infotech Limited
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Patiala
Skills: Managing Customer Service Field Team Support technicians, Attending customer calls, complaints professionally, Coordinating with client, Production Team, Management, Proactively monitoring of VTS devices through dashboardMISWeb App, Planning replacement maintenance of faulty devices, Conducting customer trainings on VTS frontend operationsreports generations, GPS Data Analysis, Updating Information Systems, Reporting Progress Status to customer, other concerned EON, Other relevant activities related to VTS Operations, desired by client
About Eon Infotech Limited
Job Description
This is a full-time on-site role for a Customer Support Executive located in Patiala. The Customer Support Executive will be responsible for providing customer support, ensuring customer satisfaction, offering online support, Managing field staff, and enhancing overall customer service experience. Qualification Graduate in any discipline with one year computer diploma or Degree in Electronics & Communication / Mechanical / equivalent Required Skills - Managing Customer Service Field Team / Support technicians - Attending customer calls and complaints professionally - Coordinating with client, production team and management - Proactively monitoring of VTS devices through dashboard/MIS/Web App - Planning replacement / maintenance of faulty devices - Conducting customer trainings on VTS front-end operations/reports generations. - GPS Data Analysis - Updating Information Systems - Reporting Progress / Status to customer and other concerned @EON - Other relevant activities related to VTS Operations and desired by client Experience- Fresher to 2 years as Operations Executive Specific details, -Must have own two-wheeler -Posting at PRTC Control Room, Patiala Duty in Shift (Day/Night) Job Types: Full-time, Permanent Shift- Rotational Company Description Eon Infotech Limited, a technology company headquartered in Chandigarh, specializes in providing cutting-edge technology products in the domain of asset tracking systems and defence electronics. Founded in 2000 by first-generation entrepreneurs, Eon owns a number of Intellectual Property Rights (IPRs) and is focused on making its customer's vision possible through innovative solutions. ,