Customer Support Executive The Future University

About The Future University

Job Description

Company Overview: The Future University offers a dynamic platform to learn future skills from top global instructors in a live, interactive environment. We are committed to equipping individuals with the skills they need to thrive in an ever-evolving world. Job Description: The Future University is seeking a full-time Customer Support Executive to join our team . As a key member of our support team, you will be responsible for ensuring a seamless experience for our students and clients. Your primary responsibilities will include addressing customer inquiries, providing technical support, and managing service requests to ensure customer satisfaction. Key Responsibilities: Provide prompt and effective customer support via phone, email, and online platforms Troubleshoot and resolve customer issues, offering technical support when needed Maintain a high level of customer satisfaction through excellent service and communication Manage and resolve customer service inquiries and complaints in a professional manner Utilize CRM systems to manage customer interactions and ensure all information is up-to-date Collaborate with other departments to address any escalated issues Assist in providing online support to students and staff Qualifications: Proven experience in Customer Support, Online Support, or Technical Support roles Strong understanding of customer service principles and the ability to ensure customer satisfaction Excellent communication and interpersonal skills Ability to troubleshoot and resolve customer issues efficiently Knowledge of CRM systems and support tools Experience in the education sector is a plus Bachelor's degree in a relevant field Why Join Us Be a part of a forward-thinking institution that is shaping the future of education. We offer a dynamic work environment, opportunities for growth, and the chance to make a meaningful impact.,