Customer Support Executive Signity Corporate Solution Pvt Ltd
Signity Corporate Solution Pvt Ltd
Office Location
Full Time
Experience: 2 - 2 years required
Pay: INR 300000 - INR 350000 /year
Type: Full Time
Location: Haryana
Skills: Customer Service, Agreements, SLAs, Customer satisfaction, Service level, Issue resolution, Handle Time, Customer Effort, Client Delivery Quality, Excellent Communication Skills
About Signity Corporate Solution Pvt Ltd
Job Description
You will be working as a Customer Care Specialist for a US process at our Gurugram office, requiring you to work from the office exclusively. The salary range for this position is between 3.08 Lacs to 3.5 Lacs. Your primary responsibilities will include providing customer service through calls, ensuring adherence to Service Level Agreements (SLAs) related to Customer Satisfaction, Service Level, Handle Time, and Customer Effort, as well as executing issue/query resolution and maintaining delivery quality at the client level during calls. To be eligible for this position, you must be a graduate in B.Com, B.A, BCA, BBA, BHM, or BSc with excellent communication skills, or hold a B.Tech/MBA/MCom/MA degree with a minimum of 2 years of experience in the same domain, particularly in Voice processes. Strong written and verbal communication skills are essential for this role. Additionally, you should be open to working night shifts, which typically start from 5:30 pm and extend up to 5 am. If you meet the eligibility criteria and are ready to take on these responsibilities, we look forward to having you on board as a valuable member of Team Signity. For further queries or to apply for this position, please contact us at +91-7042553143. Regards, Team Signity,