Customer Support Executive A2z job solutions.
A2z job solutions.
Office Location
Full Time
Experience: 0 - 0 years required
Pay: INR 100000 - INR 200000 /year
Type: Full Time
Location: Mumbai City
Skills: Onboarding, technical, providing, care, customer, support, Education, solutions, concerns, cordinate, Product, with, Specialist, Executive, Representative, internal, Team
About A2z Job Solutions.
Job Description
Job Title: Customer Support Executive
Location: Andheri East
Employment Type: Full-Time
Experience: Fresher /
Education Qualification: B.Com Final
Male/Female both are required
Work From - Office
Job Description:
We are looking for a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate should be pursuing or have completed a B.Com degree and have a basic understanding of accounting principles. You will be responsible for assisting customers with their queries, providing product support, and ensuring customer satisfaction.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat in a professional and timely manner
Resolve basic product or service issues by clarifying customer concerns and providing solutions
Maintain accurate records of interactions and update internal systems (CRM)
Coordinate with internal teams for issue resolution when necessary
Provide guidance to customers related to accounting software usage
Document and escalate complex queries to senior team members
Requirements:
Completed B.Com final year
Comfortable working on both laptop and desktop systems
Basic knowledge of MS Office (Word, Excel, Outlook)
Basic understanding of accounting concepts
Excellent verbal and written communication skills in English
Customer-focused mindset and a problem-solving attitude
Preferred Skills:
Knowledge of any accounting software (e.g., Tally, QuickBooks, or ERP systems) will be a plus
Willingness to learn and grow in a dynamic environment
Working Days: Monday to Saturday