Customer Support - Banking TALENTMATE

About TALENTMATE

Job Description

The Customer Support role in the banking sector is crucial for maintaining strong customer relationships and ensuring a seamless banking experience. As a Customer Support representative, you will handle inquiries, resolve issues, and provide advisory support on various banking products and services. You will be the first point of contact for customers, shaping their banking experience. Excellent communication skills, a deep understanding of banking policies, and the ability to handle challenges efficiently are essential. The ideal candidate should be patient, empathetic, and dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery. Responsibilities - Provide timely and accurate customer support via phone, email, and chat. - Assist clients with account inquiries, transactions, and banking processes. - Resolve customer complaints by determining and delegating the best solution. - Educate customers on bank products, services, and digital banking platforms. - Maintain records of customer interactions and transactions meticulously. - Identify opportunities to enhance banking products and services through feedback. - Ensure compliance with bank policies and regulatory requirements in all interactions. - Collaborate with other departments to address complex customer concerns. - Monitor customer satisfaction levels and report the findings to management. - Follow up on customer inquiries and ensure consistent follow-through is maintained. - Continuously update personal knowledge of banking products and technology. - Handle sensitive customer information with the utmost confidentiality and care. Requirements - High school diploma or equivalent; higher education preferred. - Proven experience in customer service or a related field in banking. - Excellent communication and interpersonal skills for effective client interaction. - Ability to efficiently resolve customer issues using problem-solving skills. - Strong understanding of banking products, policies, and services is essential. - Proficient in using computer applications and digital banking platforms. - Capacity to work independently and as part of a team under pressure. - Detail-oriented with strong organizational and time management skills. - Fluent in English; additional language skills will be an advantage. Role Level: Mid-Level Work Type: Full-Time Country: India City: Tamil Nadu Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/Sector: Recruitment & Staffing About The Company The TALENTMATE Portal aims to simplify the searching, interviewing, and hiring process for professionals. Whether you are seeking your next job opportunity or looking for potential employers, we are here to assist you in one centralized platform.,