Customer Support Associate-Freshers 33 Holdings Global
33 Holdings Global
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kerala
Skills: Customer Service, Call Center Operations, Record Keeping, Product Knowledge, Marketing campaigns, Compliance, Team Collaboration, Excellent communication skills in English, Confidentiality Standards, Appointment bookings
About 33 Holdings Global
Job Description
Preferred candidate profile- Candidate should have Excellent communication skills In English. Promptly respond to incoming calls and resolve customer queries as per established procedures. Develop daily objectives for the call center operations to meet service level agreements. Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. Provide accurate information on products, services, procedures, and company policies. Organize and maintain forms, office stationery, and patient records required for front desk activities. Ensure strict adherence to organizational protocols and confidentiality standards. Drive online appointment bookings and support marketing campaigns as directed. Uphold a zero-tolerance policy for non-compliance and maintain high-quality service standards. Continuously update job knowledge by participating in educational opportunities and training sessions. Collaborate effectively with team members to achieve performance targets and enhance customer satisfaction. Job Type: Full-time Schedule: Evening shift Morning shift Night shift Rotational shift Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Location: Kochi, Kerala (Preferred) Work Location: In person,