Customer Support Associate SARA INFOTECH
SARA INFOTECH
Office Location
Full Time
Experience: 0 - 0 years required
Pay: INR 400000 - INR 400000 /year
Type: Full Time
Location: Coimbatore
Skills: verbal communication skills, listening skills, Problemsolving abilities
About SARA INFOTECH
Job Description
Job Description: We are looking for a Process Associate to handle customer calls for a US-based process. The candidate should have excellent communication skills and the ability to resolve customer queries efficiently. This is a voice-based process requiring candidates to work in US shift timings. Key Responsibilities: Attend inbound/outbound customer calls from US clients. Provide accurate information and resolve customer queries efficiently. Document all call information according to standard operating procedures. Maintain a high level of customer satisfaction. Follow communication scripts when handling different topics. Escalate unresolved issues to the appropriate departments. Requirements: Excellent verbal communication skills in English. Willingness to work during US shift timings (Night Shift - IST). Minimum qualification: 12th pass / Any graduate. Freshers and experienced candidates can apply. Good listening skills and problem-solving abilities. Prior BPO or voice process experience is a plus. Shift Timings: Fully aligned with US shifts (Night shifts in India). Salary: Upto 33000 per month Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Life insurance Provident Fund Schedule: Rotational shift Shift allowance Yearly bonus Language: English (Preferred) Work Location: In person,