Customer Support Associate Corpay
Corpay
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Customer Support, Ticketing Systems, SQL, Verbal communication, written communication, Crm Systems
About Corpay
Job Description
Your role What You'll Be Doing What We Need How We Work Assigned workspace in Nagpur, India office Company-issued equipment Formal, hands-on training Other benefits as may be determined by Nagpur office management Roles & Responsibilities Troubleshoot technical and transactional issues and escalate complex cases to engineering teams. Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA). Proactively identify service improvement opportunities and contribute to process enhancements. Qualifications & Skills Bachelor's degree in Business, Finance, or related field. 1-3 years of experience in customer support, preferably in financial technology. Experience with ticketing & CRM systems (Zendesk, Salesforce, Freshdesk). Basic SQL knowledge for troubleshooting and data analysis. Excellent verbal and written communication skills. Key Attributes of the Ideal Candidate Customer-focused and empathetic Strong analytical and problem-solving skills Ability to multitask and work efficiently under pressure Detail-oriented with a proactive approach Benefits Competitive salary package Career development opportunities in fintech Health insurance and flexible work options ________________________________________ Our Company & Purpose We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to thrive & grow through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. Equal Opportunity/Affirmative Action Employer ,