Customer Success Representative Infosec Ventures

About Infosec Ventures

Job Description

You will be a preferred candidate for this role if you have exposure to the IT industry. It would be advantageous if you have previous experience working with Advanced Excel and creating impactful presentations. We welcome candidates with diverse educational backgrounds, but a proven track record in analytic and quantitative coursework is essential. A bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics, or Econometrics will be considered. As a part of this role, your responsibilities will include developing and managing client portfolios, analyzing customer data to enhance their experience, conducting product demonstrations for customers, improving onboarding processes, acting as a mediator between clients and the organization, handling and resolving customer inquiries and complaints, and working towards reducing customer churn to increase retention rates. This is a full-time position with benefits including Provident Fund, day shift schedule, and performance bonuses. We are looking for candidates with at least 1 year of experience in customer support and client servicing. The work location is in Gurugram, Haryana, and the job requires in-person attendance. We are hiring immediately and interested candidates should be able to join us promptly. The application deadline for this position is 05/07/2025.,