Customer Success Manager SaaS & B2B Domain GX SUITE

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Job Description

Job Opportunity: Customer Success Manager SaaS & B2B Domain Location: Mumbai Experience Required: 5-6 years in Account Management/Client Handling Educational Background: Technical education preferred (BCA, MCA, Engineering). Non-technical profiles with significant tech product experience will also be considered. Notice Period: Preference for candidates with a notice period of 30 days or less Compensation: INR 18-25 LPA (90:10 fixed-variable split) About the Role We are hiring for a premium client in the Conversational AI domain, a leader revolutionizing the way businesses interact with their customers using cutting-edge AI-driven solutions. This is an opportunity to work with industry-leading clients, drive exceptional customer outcomes, and be a part of a rapidly growing and innovative industry. Key Responsibilities Client Success: Act as a trusted advisor to enterprise clients, helping them achieve their business goals through innovative conversational solutions. Metrics Management: Track and improve key performance metrics, including Net Recurring Revenue (NRR), Customer Satisfaction (CSAT), and Net Promoter Score (NPS). Revenue Growth: Drive upselling, cross-selling, and renewals to maximize revenue per client. Solution Expert: Guide clients on user experience and conversational design to deliver impactful solutions. Collaborative Leadership: Work closely with cross-functional teams (sales, product, UX) to align client needs with product offerings. Process Optimization: Identify opportunities to improve internal processes and develop best practices for client success. Market Insights: Stay ahead of industry trends and competitive landscape to offer valuable insights to clients. What Were Looking For Experience: 5-6 years in account management or client handling, preferably in SaaS and B2B domains. Skills: Exceptional communication, analytical thinking, and stakeholder management. Technical Acumen: Familiarity with APIs and tech integrations, with the ability to guide clients on technical solutions. Customer Focus: Passion for delivering superior customer experiences and achieving measurable success. Strategic Mindset: Ability to align client goals with business strategies to drive mutual success. Why You Should Apply Work with a premium client leading the Conversational AI revolution. Be part of an innovative and rapidly growing industry, disrupting the global AI market. Collaborate with world-class leaders and professionals driving transformation in AI. Enjoy a dynamic and empowering work culture, focused on innovation and impact. Interested Apply now or send your profile to hr@gxsuite.com.,