Customer Success Manager NetApp India Pvt Ltd

Sr Customer Success Manager

Job Summary

As a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer retention, you will play a crucial role in establishing NetApp as a trusted partner in their success.

Job Requirements

• Partner with Sales to translate customer purchase criteria into successful product adoption
• Engage customers to understand their business needs and ensure NetApp meets them
• Maintain customer engagement and support throughout their product lifecycle journey
• Identify and pursue opportunities for expanding NetApp's portfolio in customer accounts
• Exceptional problem-solving, negotiation, and organizational skills
• Ability to prioritize and manage multiple tasks and activities simultaneously
• Strong understanding of IT & Data infrastructure (On-premises & Cloud)
• Competent in data storage, integrated data services, and cloud operations

Education

• Bachelor's degree required with at least 5 years of B2B customer-facing experience (e.g., Customer Success, Customer Support, Account Management)
• Strong communication skills and emotional intelligence (EQ) to build relationships and effectively address customer challenges
• Track record of success in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements
• Technical proficiency in IT & Data Storage, to understand customer needs and leverage product capabilities or internal resources to meet those needs
• Demonstrated ability to cultivate valuable and outcome-oriented customer relationships

Experience Level