Customer Success Manager NNIIT

About NNIIT

Job Description

NNIIT is a pioneering Ed-tech start-up empowering individuals in the digital age and actively seeking talented individuals to join the dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, continue reading! As an Operations Manager specializing in Edu Tech One-on-One Classes at NNIIT, you will play a pivotal role in ensuring the smooth operation and delivery of high-quality educational services in a one-on-one setting. Your responsibilities encompass various facets of operations management, including scheduling, resource allocation, quality assurance, and customer satisfaction. You will work closely with educators, students, and other internal stakeholders to optimize the learning experience and drive the success of the educational program. **Key Responsibilities:** 1. **Scheduling and Resource Management:** - Coordinate and manage schedules for educators and students, ensuring optimal utilization of time and resources. - Allocate educators to students based on expertise, availability, and student requirements. - Monitor and adjust schedules to accommodate changes or special requests. 2. **Quality Assurance:** - Establish and maintain quality standards for educational delivery in one-on-one teaching sessions. - Conduct regular evaluations of educators and student performance, providing constructive feedback and support. - Implement quality improvement initiatives based on feedback and performance metrics. 3. **Customer Relationship Management:** - Serve as a primary contact for students and their families, addressing inquiries, concerns, and requests professionally. - Build strong relationships with students and families to foster a supportive learning environment. - Collaborate with sales and marketing teams to identify opportunities for upselling or cross-selling educational services. 4. **Operational Efficiency:** - Streamline operational processes and workflows to enhance efficiency and productivity. - Identify areas for improvement in educational service delivery and implement solutions for optimized performance. - Monitor KPIs related to operations and take proactive measures to achieve targets. 5. **Team Collaboration:** - Work with recruitment and training teams to onboard and develop educators effectively. - Collaborate with cross-functional teams to support the success of the educational program. **Qualifications:** 1. Bachelor's degree in Education, Business Administration, or related field (Master's degree preferred). 2. Proven experience in operations management, preferably in education or technology sector. 3. Strong organizational, time management, and multitasking skills. 4. Excellent communication and interpersonal skills. 5. Analytical mindset to interpret data for decision-making and improvement. 6. Proficiency in relevant software applications. 7. Passion for education and commitment to high-quality learning experiences. 8. Flexibility to adapt to changing priorities and fast-paced environment. This job description provides a general overview of the responsibilities and qualifications for an Operations Manager specializing in Edu Tech One-on-One Classes at NNIIT. Specific requirements may vary based on the organization's unique needs.,