Customer Success Executive Social HR
Social HR
Office Location
Full Time
Experience: 1 - 1 years required
Pay: INR 200000 - INR 500000 /year
Type: Full Time
Location: Mumbai City
Skills: Telesales, Customer Support, Client Servicing, Sales, Client Support, Sales Executive, Customer Success, client success
About Social HR
Job Description
About the Role:
The Customer Success Executive will be responsible for the end-to-end success and satisfaction of clients enrolled in our programs. This role involves conducting onboarding calls, providing clients with key course insights, and ensuring clients stay engaged with their learning journey. You will monitor client progress, help them resolve doubts, and ensure they achieve the desired results.
Key Responsibilities:
- Conduct onboarding calls to introduce clients to their purchased programs.
- Provide clients with a clear understanding of the course roadmap and key parameters.
- Regularly check client progress, ensuring they attend sessions, complete assignments, and engage with the program.
- Act as the primary point of contact for resolving client queries and ensuring client success.
- Drive client satisfaction and success, improving overall success ratios for company's programs.
Qualifications:
- 2-4 years of experience in client success or account management, preferably in the online education sector.
- Experience in the online coaching industry is highly valued.
- Proven ability to resolve client issues and build long-term loyalty.
- Strong communication skills, both verbal and written.
- Passion for providing exceptional customer service and driving results.
Please share your CVs on prutha@socialhrindia.com or on WhatsApp on 9175684023.