Customer Solutions Specialist Unidos Technology

  • company name Unidos Technology
  • working location Office Location
  • job type Full Time

Experience: 0 - 0 years required

Pay:

Salary Information not included

Type: Full Time

Location: All India

Skills: Excellent verbal communication skills, Ability to comprehend, capture as well as interpret basic customer information, Strong customer service focus, knowledge of Banking Credit cards

About Unidos Technology

Job Description

Job Role: Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines Capture problem indicators, highlight and suggest improvement Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Performance bonus Language: Hindi (Required) English (Required) Work Location: In person,