Customer Service Technical Support Zerone Consulting
Zerone Consulting
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Ernakulam
Skills: EDI, SQL, Linux
About Zerone Consulting
Job Description
Designation - Process Analyst Customer Support - 01 Opening Technical Support - 01 Opening Roles & responsibilities Identify and analyse business needs, conduct requirements gathering, and define scope and objectives. Gathering and processing data to identify process performance areas. Implementing the client's project management framework as they deploy their assigned technology projects. Designing workflow and process strategies to improve business performance. Speaking to customers to quickly get to the root of their problem. Develop gap analysis with leaders and identify improvement opportunities and initiatives. Providing timely and accurate customer feedback. Managing multiple cases at one time. Preferred candidate profile Graduate degree. Knowledge of EDI, SQL, and Linux. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication. Willing to work night shifts Perks and Benefits PF, Medical Insurance, Odd Shift Allowance, and Other Benefits,