Customer Service Team Member Kotak Mahindra Bank
Kotak Mahindra Bank
Office Location
Full Time
Experience: 0 - 31 years required
Pay:
Salary Information not included
Type: Full Time
Location: Mumbai, Maharashtra, India null, undefined
Skills: General Skills, Communication, Teamwork
About Kotak Mahindra Bank
Job Description
Team Member-Service-Loan Against Shares-Regional sales
Key Responsibilities and Duties:
- Customer Interaction: Greeting customers, answering inquiries, providing information about products or services, and addressing customer concerns.
- Problem Solving: Identifying and resolving customer issues, escalating complex problems to supervisors when necessary, and finding solutions to ensure customer satisfaction.
- Order Taking and Processing: Accurately taking customer orders, processing payments, and ensuring orders are fulfilled efficiently.
- Service Delivery: Providing excellent service, maintaining a clean and organized work area, and ensuring a positive customer experience.
- Product Knowledge: Developing a strong understanding of products and services to effectively assist customers and make recommendations.
- Teamwork: Collaborating with other team members to achieve common goals, sharing information, and supporting each other in delivering excellent service.
- Following Procedures: Adhering to company policies and procedures, including safety and health regulations, and maintaining professionalism.
- Maintaining Records: Documenting customer interactions, processing transactions, and maintaining accurate records.