Customer Service Team Lead Bizaccenknnect
Bizaccenknnect
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Customer Service, Team Leadership, Communication, Objection Handling, Problemsolving, Organizational Skills
About Bizaccenknnect
Job Description
Job Title: Customer Service Team Lead (BPO/EdTech/Insurance) Location: Andheri, Mumbai Experience: 3+ Years Role Overview: We are seeking an experienced Team Leader to manage the post-sales experience and membership renewals for Companies Product. The ideal candidate will be proactive, patient, and thrive in high-pressure environments. A top-performing Team Leader will be a product expert with exceptional communication, problem-solving, and customer service skills. Key Responsibilities: Lead and mentor the team to manage post-sales experience for premium members. Oversee shift operations and ensure service excellence. Monitor and manage operational metrics (CSAT, AHT, SLA, Attrition, etc.). Handle customer escalations and ensure complaint resolution. Build strong rapport with team members and stakeholders. Track and improve customer satisfaction levels. Identify training needs and collaborate with IT/HR/Training/Quality to enhance performance. Qualifications: Minimum 3 years of relevant experience, including telemarketing. Strong skills in objection handling and problem resolution. Detail-oriented with excellent organizational skills. How to Apply: Interested candidates can contact at 9319956206 or share their CV at hr03@bizaccenknnect.com. Job Types: Full-time, Permanent Schedule: Day shift Morning shift Experience: Customer service Team lead: 4 years (Required) Language: English (Required) Location: Andheri, Mumbai, Maharashtra (Required) Work Location: In person,