Customer Service Team Lead The Hird
The Hird
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Attrition, Shrinkage, CSAT, AHT, Quality, Delivery, SLA, Fraud, Investigation, Team Leader, Operational knowledge, NPS, FCR, Dispute BFSI, Excellent Communication Skills
About The Hird
Job Description
You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,