Customer Service Specialist Shubham forwarders
Shubham forwarders
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Customer Support, Customer Service, Phone Etiquette, Interpersonal Skills, strong communication, Multitasking, Problemsolving, Crm Systems, Excel knowledge, Freight, Customs Knowledge
About Shubham Forwarders
Job Description
The role available is for a full-time hybrid Customer Service Specialist position based in Pune/Pimpri-Chinchwad Area, with the option for remote work. As a Customer Service Specialist, your main responsibility will be to provide excellent customer support, ensure customer satisfaction, uphold phone etiquette, and deliver a positive customer experience. To excel in this role, you must possess strong customer support and service skills, prioritize customer satisfaction and experience, demonstrate proper phone etiquette, and exhibit effective communication and interpersonal abilities. Additionally, you should be adept at multitasking, problem-solving, have experience in customer-facing positions, be familiar with CRM systems, and ideally have proficiency in multiple languages. Knowledge of Excel, basic understanding of freight and customs processes, and fluency in multiple languages are considered advantageous for this position.,