Customer Service Sales Specialist Uplers

About Uplers

Uplers is on a mission to provide companies all over the globe with the best remote Indian talent to meet their hiring needs. 

We are making an impact in the remote hiring industry by breaking the geographical boundaries and helping companies hire the best of the best without having to worry about sourcing, vetting, retention or motivation of talent. 

In the past 9+ years, Uplers has grown to a family of 1000, serving 7000+ global clients in 52+ countries all across the globe. We measure our success through the people we connect with. We tackle the biggest obstacles that companies face when hiring talent to grow and scale their business by curating a pool of pre-vetted talent that offers quality and priority to our clients while we prioritise and focus on the talent they want to hire. 

We are the matchmakers of the professional world. So, whether you’re a company looking for the right talent or a talent looking for the right company, we got you covered!

Website
https://www.uplers.com/

Job Description

Customer Service Manager Experience: 4 - 8 Years Exp Salary: 9-15 LPA Preferred Notice Period: 30 Days Opportunity Type: Onsite (Bengaluru) Placement Type: Full-time (*Note: This is a requirement for one of Uplers" Clients) Must have required skills: Customer Service OR CSAT, Customer Interaction OR Tamil, Sales OR Telugu One of Uplers" Clients is Looking for: Customer Service Manager who is passionate about their work, eager to learn and grow, and committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, we want to hear from you. Role Overview Description About the Role As the Manager for our VIP Lite business, youll be at the forefront of a premium matchmaking service that delivers unmatched success rates globally. This role requires an entrepreneurial mindset, a sharp analytical brain, and hands-on leadership. You'll be leading a high-performing team of 40+ advisors, ensuring they consistently deliver exceptional results while delighting every customer. This is a high-impact, strategic role perfect for someone who thrives in a fast-paced, consumer-facing environment and is excited about scaling premium experiences. Key Responsibilities Customer Understanding: Develop deep insights into Shaadi.coms diverse consumer base across various communities to tailor personalised, high-touch services. Process Innovation & Success Rates: Continuously refine the service journey to maximise matchmaking success and drive customer satisfaction. Team Leadership & Capability Building: Ensure team members are trained to deliver empathetic, solution-oriented service. Create a high-performance culture built on trust and accountability. Technology-Led Optimisation: Identify and deploy tech solutions that improve efficiency, minimise time sinks, and enhance advisor productivity. Strategic Expansion: Plan and execute scale-up strategies in line with rapid Select/VIP membership sales growth while maintaining world-class service levels. Escalation Management: Design and manage robust processes for handling escalations turning negative experiences into service wins. What Were Looking For 58 years of experience in high-growth consumer businesses, preferably in internet, fintech, edtech, or B2C services. At least 3 years of experience managing large teams with measurable outcomes. Strong operational and analytical mindset comfort with performance metrics, dashboards, and driving process improvements. A natural problem solver who thrives in ambiguity and leads from the front. Excellent communication and interpersonal skills, with the ability to influence across teams and stakeholders. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!,