Customer Service Representative Kawen manpower

We are looking for a detail-oriented and customer-focused Customer Service Representative 

to join our financial services team. The primary responsibility of this role is to assist potential 

clients via phone and online channels by pre-qualifying them for loans. You will play a key role in 

guiding applicants through the process and ensuring a seamless customer experience. 

Key Responsibilities: 

Customer Engagement: 

? Manage high-volume inbound and outbound calls in a professional and courteous 

manner. 

? Educate potential customers on loan products, eligibility, and the application process. 

? Build strong rapport and trust with customers. 

Loan Prequalification: 

? Collect and verify applicant information (e.g., income, employment status). 

? Use internal systems to assess preliminary eligibility. 

? Communicate prequalification results and next steps clearly. 

Compliance and Documentation: 

? Follow all company policies and regulatory guidelines. 

? Maintain confidentiality of customer data. 

? Log all interactions and updates accurately in the CRM system. 

Support and Escalation: 

? Address queries related to loan terms and repayment options. 

? Escalate or transfer customers to the relevant departments when required. 

Performance Goals: 

? Meet or exceed KPIs related to call volume, qualification rates, and customer 

satisfaction. 

Candidate Requirements: 

Education: 

? High school diploma or equivalent required. 

? Degree in Finance, Business, or related field is a plus. 

Skills and Competencies: 

? Excellent verbal and written communication skills. 

? Strong interpersonal and customer-handling skills. 

? Basic understanding of financial services and loan concepts. 

? Proficiency in CRM tools and MS Office applications. 

Experience: 

? 1-4 years of experience in BPO, customer service, or a financial services environment. 

? Prior experience with U.S.-based customers is a plus. 

Additional Requirements: 

? Detail-oriented and organized. 

? Comfortable working in a fast-paced, high-volume setting. 

? Flexibility to work evening shifts and occasional weekends. 

Benefits: 

? Competitive salary and performance-based incentives. 

? On-the-job training and continuous learning opportunities. 

? Opportunity to grow within the financial services domain.