Customer Service Representative TaskUs
TaskUs
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Punjab
Skills: Customer Service, problem resolution, Customer Communication, Order processing, Record Keeping, Product Knowledge, Escalation, Feedback Collection
About TaskUs
Job Description
Answering Customer Inquiries: Responding to customer questions, concerns, and complaints via phone, email, chat, or other channels. Problem Resolution: Troubleshooting technical issues, resolving product or service problems, and finding solutions to customer issues. Customer Communication: Maintaining clear, concise, and professional communication with customers, building rapport, and ensuring a positive customer experience. Order Processing and Management: Processing orders, managing returns, and handling customer accounts. Record Keeping: Maintaining accurate records of customer interactions, issues, and resolutions. Product Knowledge: Staying informed about company products and services, and providing accurate information to customers. Escalation: Knowing when and how to escalate complex issues to appropriate personnel. Feedback Collection: Gathering customer feedback and reporting it to relevant teams for improvement. Job Type: Full-time Benefits: Health insurance Leave encashment Life insurance Provident Fund Schedule: Rotational shift Performance bonus Application Question(s): Do you have international BPO experience Language: English (Required) Work Location: In person,